STORE POLICY

PRIVACY & SAFETY

What information do we collect:

 

All information received or entered on our website or provided is stored. Internet protocol address, connection information, email, purchase transactions and history are retained. Software provided by 3rd parties may be utilized to measure and collect session information. Personally identifiable information including name, email, payment methods and account information, comments, feedback, product reviews, and recommendations may be retained. This information is not shared with or sold to other parties.

How do we collect information:

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why is personal information retained:


We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations.


How do we store, use, share and disclose our site visitors' personal information:


Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Communications with our site visitors:

 

We will contact you for order updates, artwork proof approvals, shipping updates, review requests, updates about the company, dispute resolution, any necessary legal or law compliance notices. For these purposes we may contact you via email, telephone, text messages, and postal mail.


Cookies and other tracking tools:

 

Cookies, beacons, and other identifiers may be utilized directly by this site and by 3rd party tracking and marketing tools. The identifiers are used to understand user sessions and product interest.

To withdraw consent, stored information:


If you don’t want us to process your data anymore, please contact us at remove@grayduckthings.com.

Privacy policy updates:

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


Questions and your contact information:

builder@grayduckthings.com

CUSTOMER SERVICE

STORE LOCATIONS

We are currently only accepting online orders

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